E-commerce
AI chatbot for e-commerce — answers product and order questions 24/7
Product info, order tracking, and returns — all automated, in Finnish, 24/7
An AI chatbot for e-commerce answers customer product, order, and return questions 24/7. Research shows that around 70% of e-commerce customer questions are repetitive — order status, returns, sizing, shipping — so the chatbot handles most automatically, freeing your support staff for higher-value work.
70% of e-commerce customer questions are repetitive
Sample questions the bot answers — E-commerce
The bot learns from your business materials and answers naturally around the clock. Here are typical customer questions in this industry:
“What's the delivery time to this zip code?”
“Is this product in stock in size M?”
“How do I return an item?”
“What's the status of my order?”
“Do you have any discount codes right now?”
“Do you ship outside Finland?”
“Can I change sizes after placing the order?”
“Is the return free?”
“Is this product compatible with model XYZ?”
“What's the difference between material A and B?”
What the bot automates in this industry
Automated order tracking
Customer provides order number or email, and the bot fetches the real-time status from your store. The answer arrives in seconds, no human needed.
Product FAQ and comparisons
The bot learns your product specs, sizes, materials, and compatibility. Upload a product catalog PDF or let the bot read your product pages directly.
Returns and exchanges
The bot walks the customer through the return process step by step, collects the required info, and emails the return instructions. Cuts return-related support tickets by up to 60%.
Lifting conversion
The bot resolves customer hesitation at the point of purchase (shipping time, returns, sizes) — Drift research shows this lifts conversion by 20–40%.
Common challenges — and how the bot solves them
40–50% of e-commerce traffic comes evenings and weekends — when support isn't available
The bot works 24/7 at no extra cost. No customer leaves without an answer at the moment of purchase.
Hundreds of "where is my order?" questions every month
The bot answers order status in seconds when the customer provides their order number — saves hours per month.
Customers abandon carts when they can't get a fast answer
The bot instantly answers about product specs, delivery, and returns — reducing cart abandonment.
Recommended plan for this industry
Recommendation
Kasvu — 39 €/kk
E-commerce sites typically have 500+ conversations/month, so the Kasvu plan (2,000 conversations, analytics, priority support) is usually the best value. Smaller new stores can start with the Perus plan.
Frequently asked questions
Can AI Chatti integrate with Shopify?+
Yes. AI Chatti installs on a Shopify store by copying one line of code into theme.liquid (Online Store → Themes → Edit code). Setup takes under 5 minutes, no plugin needed.
How does the chatbot identify a customer's order?+
The customer provides an order number or email, and the bot fetches the order via the store's API (Shopify, WooCommerce, MyCashflow). API integration is included in Kasvu and Yritys plans.
Can the bot recommend products?+
Yes. The bot learns your product catalog and can suggest matching products based on customer needs. For example: "I'm looking for a warm winter jacket" → bot suggests relevant items.
Is installing the bot on WooCommerce hard?+
No. For WordPress + WooCommerce, install the bot via the Insert Headers and Footers plugin or directly in your theme's functions.php. Takes 5–10 minutes.
How much does a chatbot cost for a small online store?+
AI Chatti's Basic plan starts at €19/mo and includes 500 conversations/month — enough for most small stores. The Growth plan (€39/mo) offers 2,000 conversations if you scale up.
Can the chatbot handle multilingual customers?+
Yes. AI Chatti replies in Finnish, English, Swedish, and 20+ other languages. The response language adapts automatically — important if you sell internationally.
What if the customer wants to talk to a human?+
The bot detects when a customer wants human help (e.g. "I want to speak to someone" or a complex complaint) and routes the conversation to the right person via email or form.
Ready to try AI Chatti?
60-second setup. 30-day free trial, no credit card. Finnish-language support.
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