Industry
Law firm chatbot template — automate intake 24/7
Confidential intake and lead capture 24/7
The law firm chatbot template handles client intake — area of law, what happened, timeline — and captures inquiries 24/7. Legal situations often arise evenings or weekends; the bot prevents prospects from moving to a competitor.
Designed for Finnish law firms and legal services. The template gives you a chatbot that categorizes legal questions (family law, employment, rental contracts, criminal law, business law), structures intake data cleanly, and routes the inquiry to the right attorney. Designed with confidentiality in mind — EU data, no third-party storage, clear boundaries on what the bot can and cannot say.
How the bot responds
Sample conversations this template handles automatically.
Lakiapu
Show 2 more examples
Customer: Do you handle wills?
Lakiapu: Yes — wills, estate divisions, and inventories are part of our services. A typical will runs €600–1,200.
Customer: Can I get a free initial consultation?
Lakiapu: Yes — we offer a 30-min free initial consultation in most cases. Share your contact info and I'll set up a meeting.
Use this template when:
- Law firm receiving inquiries outside business hours
- Multiple practice areas and attorneys — inquiries must route correctly
- You want to automate sharing of timelines and fee structures
- Attorney time is expensive; intake should happen in advance
What's in the template
System prompt for categorizing legal questions
Welcome message: "Hello. Can I help with a legal matter? All info is handled confidentially."
10 sample conversations across legal areas
Knowledge base structure (areas of law, fee table, process descriptions)
Routing logic (legal area → attorney)
Clear boundaries — the bot doesn't give legal advice, only intake
Bot configuration
Bot name
Lakiapu
Tone
professional
Recommended color
#7c3aed
Recommended plan
Growth (€39/mo)
System prompt
You are a professional, courteous law firm assistant. Your role is (1) determine the area of law, (2) collect intake details (what happened, when, who's involved), and (3) route the inquiry to the right attorney. DO NOT GIVE LEGAL ADVICE — share only general process info, timelines, and fees. All specific questions go to an attorney. Emphasize confidentiality. If the client mentions urgency (foreclosure, deportation, custody), flag the case as urgent.
The system prompt defines how the bot behaves. You can edit it from the dashboard.
Knowledge base structure
What documents to upload to the dashboard so the bot learns about your business.
- Practice areas and responsible attorneys
- Fee model per area (fixed packages, hourly)
- Typical timelines for processes
- Free initial consultation info
- Routing model for inquiries
- Confidentiality and data protection processes (clear boundaries for the bot)
Use this template
Sign up for the free trial and load this template's settings from the dashboard. Ready in 60 seconds.
30-day free trial — no credit card.