Law firm
AI chatbot for law firms — automate intake 24/7
Client intake, case detail collection, and routing to the right attorney — confidentially
An AI chatbot for law firms handles client intake — what area of law, what happened, what's the timeline — and captures inquiries 24/7. Legal situations often arise in the evenings or weekends (job loss, family disputes, accidents), and the chatbot prevents clients from moving to a competitor.
60% of legal inquiries arrive outside business hours
Sample questions the bot answers — Law firm
The bot learns from your business materials and answers naturally around the clock. Here are typical customer questions in this industry:
“Do you handle family and divorce cases?”
“How much does a divorce cost?”
“Can I get a free initial consultation?”
“Do you handle wills and inheritance?”
“I've lost my job — can I appeal?”
“I need help with a rental agreement”
“Can you help with an employment dispute?”
“Can I get help with a criminal case?”
“Do you handle business law?”
“Do you have an attorney specializing in debt restructuring?”
What the bot automates in this industry
Legal case triage
The bot asks natural questions to identify the situation (family, employment, rental, criminal, business) and routes the client to the right attorney in your firm.
Initial case info collection
The bot collects key facts — when it happened, who's involved, what documents exist, what outcome the client wants — before the meeting with the attorney.
Timeline and fee information
The bot explains typical timelines (e.g. divorce takes 6–12 months) and fees (hourly, fixed packages), based on how the firm structures them.
Routing inquiries
The bot routes the client to the responsible attorney or their assistant with pre-prepared talking points and background — saving both the attorney's and client's time.
Common challenges — and how the bot solves them
Legal situations often arise in the evening — when no attorney is available, clients move to the next firm
The bot captures contact info and intake immediately — by morning, the attorney has a fully-briefed case to handle.
Attorney time is expensive — 15–30 minutes of human intake is inefficient
The bot does intake automatically, and the attorney gets a structured summary before the meeting.
Clients want immediate answers, won't wait for a callback
The bot answers general questions immediately and captures contact appropriately — the client feels heard.
Recommended plan for this industry
Recommendation
Kasvu — 39 €/kk
We recommend the Growth plan (€39/mo) at minimum for law firms — adequate conversation volume and analytics. Large firms with multiple practice areas benefit from the Business plan (€79/mo) and its custom branding options.
Frequently asked questions
Is the data collected by the bot confidential?+
Yes. AI Chatti stores conversations encrypted in the EU (Frankfurt). Law firms can set retention periods and delete history as needed. GDPR-compliant by default.
Can the bot give legal advice?+
No. The bot doesn't provide binding legal advice — it handles intake, answers general questions (free consultation duration, fee structures) and routes the client to an attorney.
Can the bot detect urgent situations?+
Yes. The bot recognizes keywords (e.g. "foreclosure", "deportation", "custody") and flags the case as urgent — the attorney gets an immediate email or SMS alert.
Can the bot serve multiple attorneys?+
Yes. The Business plan supports routing rules: "family law → Maija", "employment → Jukka". The bot routes inquiries automatically.
Can the bot collect documents from clients in advance?+
Yes. The bot can ask clients to send documents (employment contract, decisions, correspondence) via email or secure cloud, so the attorney has them before the meeting.
What can the bot NOT do for a law firm?+
The bot can't draft contracts, give binding legal advice, or represent clients. Its job is intake, general info, and lead capture — the actual legal work stays with the attorney.
Ready to try AI Chatti?
60-second setup. 30-day free trial, no credit card. Finnish-language support.
Start free