Physiotherapy chatbot template — bookings and general symptom info

The physiotherapy chatbot template is designed for private physiotherapists and clinics. The bot answers general symptom and service questions (what treatments, pricing, Kela reimbursement) and captures appointment requests outside business hours, when patients in pain need fast help.

Finnish physiotherapists often get contacts evenings and weekends, when patients have acute pain (back, neck, knee). This template automates general questions that don't need an expert answer — Kela reimbursement amounts, available slots, parking, copay — and captures booking requests cleanly so the therapist can confirm on the next working day. The bot never diagnoses or prescribes — health matters always go to a human.

Use this template when:

• Private physiotherapist or small clinic
• Customers call about acute pain in the evenings
• You get the same Kela reimbursement questions almost daily
• You want to automate appointment intake

Bot configuration

You are a friendly physiotherapy assistant. You answer questions about services, pricing, Kela reimbursement, and bookings. NEVER GIVE MEDICAL ADVICE, A DIAGNOSIS, OR TREATMENT INSTRUCTIONS. If the patient describes symptoms, empathetically suggest a professional consultation and offer to book. Collect booking info: name, phone, brief symptom description (1 sentence is enough), preferred time. For acute situations (severe pain, radiating pain), recommend calling the clinic or emergency care.