Auto repair & service
AI chatbot for auto repair shops — service bookings and rough estimates 24/7
Answer pricing and service questions, take bookings, and save phone time
An AI chatbot for auto repair shops answers questions about services, gives rough estimates by car make and service type, and captures service booking requests 24/7. Especially useful evenings, when car owners look for next-day slots.
Over 50% of auto shop inquiries are about general pricing and services
Sample questions the bot answers — Auto repair & service
The bot learns from your business materials and answers naturally around the clock. Here are typical customer questions in this industry:
“How much is an oil change?”
“Are there service slots tomorrow?”
“Should I service before inspection?”
“Car won't start — what could it be?”
“Looking to change tires?”
“Do you service hybrids or EVs?”
“What's included in an oil change?”
“Do you have tire storage?”
“Can I cancel a booking?”
“Do you have a courtesy car during service?”
What the bot automates in this industry
Service appointment intake
The bot collects car make, model, year, desired service, and timing. The mechanic confirms the booking and gives an exact estimate.
Rough estimates
The bot gives a price range by make and service type. Exact pricing is confirmed once the car is inspected.
Inspection guidance
The bot explains what to check before inspection (brakes, lights, tires) and offers a pre-inspection service package.
Tire change and storage
The bot takes tire change bookings and explains storage service. Especially useful during peak season.
Common challenges — and how the bot solves them
Customers call evenings asking "any slots tomorrow for an oil change?"
The bot answers immediately and takes the request — the mechanic confirms first thing in the morning.
The same "how much for tire change?" question every seasonal switch
The bot gives a price range automatically — peak season doesn't clog the phone.
Mechanic time is expensive — handling simple questions is inefficient
The bot handles pricing and service questions; the mechanic focuses on actual repair work.
Recommended plan for this industry
Recommendation
Perus — 19 €/kk
For small to mid-size shops, the Basic plan (€19/mo) usually fits. Multi-location chains benefit from the Growth plan (€39/mo) — analytics show which services sell best.
Frequently asked questions
Can the bot diagnose car faults?+
No. The bot is programmed to avoid fault diagnosis — faults can't be reliably diagnosed without inspection. If the customer describes an issue, the bot suggests booking and describes possible causes neutrally.
Can the bot integrate with our calendar?+
The Business plan offers integrations with common auto shop systems (Garage Plus, AutoPalvelu). Without integration, the bot sends booking requests via email.
Can the bot handle different car makes?+
Yes — upload make-specific pricing to the dashboard (e.g. "BMW oil change €140–180, VW €100–140") and the bot applies them in conversation.
What if the customer asks about parts?+
The bot can explain that parts are priced separately after inspection. Detailed parts questions route to the mechanic.
Does the bot handle insurance claims?+
The bot doesn't process insurance matters itself — case-by-case judgment is needed. The bot can list what documents to bring to the shop.
Can the bot send reminders before appointments?+
Yes on the Business plan — the bot can send an email reminder 24h before service. On smaller plans, reminders are manual.
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