Physiotherapy & clinics
AI chatbot for physiotherapists — answers service questions and takes bookings 24/7
Answer service questions, explain Kela reimbursements, and take appointments — safely and confidentially
An AI chatbot for physiotherapists is designed for private physiotherapists and clinics looking to automate general service questions and appointment intake. The bot answers about Kela reimbursements, pricing, opening hours, and captures booking requests 24/7. Acute pain usually flares up in the evening — the bot keeps customers from switching to a competitor.
60% of physiotherapy inquiries arrive outside business hours
Sample questions the bot answers — Physiotherapy & clinics
The bot learns from your business materials and answers naturally around the clock. Here are typical customer questions in this industry:
“How much does a session cost?”
“Do I get Kela reimbursement?”
“Are there open slots this week?”
“Do I need a doctor's referral?”
“Do you handle post-op knee rehabilitation?”
“Is there parking at the clinic?”
“Can I cancel free of charge?”
“How many sessions are needed?”
“Do you treat children?”
“Can I use private insurance?”
What the bot automates in this industry
Appointment intake
The bot collects contact info, a brief symptom description, and a preferred slot. The therapist confirms in the morning — saving phone time.
Kela reimbursement explained
The bot explains when Kela reimbursement applies, how much it is, and what referrals are needed. The most common question handled automatically.
Service overview
The bot describes your treatments (manual therapy, rehab, sports physio) and routes the patient to the right specialty.
Acute care routing
The bot recognizes acute symptoms (severe pain, radiating pain) and recommends calling the clinic or urgent care — never diagnoses.
Common challenges — and how the bot solves them
Acute pain flares up evenings — when the clinic is closed and the patient looks elsewhere
The bot takes booking requests 24/7. In the morning, the therapist confirms quickly — the patient doesn't switch.
The same "do I get Kela reimbursement?" question every day
The bot answers cleanly: referral + copay. No more receptionist time on basic questions.
Reception can only answer the phone during peak times
The bot handles routine questions; reception focuses on in-clinic patients.
Recommended plan for this industry
Recommendation
Perus — 19 €/kk
Small clinics (1–3 physiotherapists) fit the Basic plan (€19/mo, 500 conversations). Larger clinics benefit from the Growth plan with analytics for refining routing.
Frequently asked questions
Can the bot give medical advice?+
No. The bot is programmed to avoid medical advice, diagnoses, or treatment instructions. If a patient describes symptoms, the bot suggests booking an appointment or contacting emergency care for acute situations.
Is the bot GDPR-compliant for health data?+
Yes. AI Chatti stores conversations encrypted in the EU (Frankfurt). We recommend instructing patients not to share sensitive health info in chat — the bot collects basic info and routes to a professional.
Can the bot integrate with our calendar system?+
The Business plan offers integrations with common scheduling systems (Calendly, Diarium, Vello). Without integration, the bot collects booking requests via email for the clinic to confirm.
Can the bot route to different physiotherapists?+
Yes — you can configure routing rules by specialty (sports, rehab, neuro) or by day. The Business plan also supports team rules.
Does the bot work on mobile?+
Yes. The chat widget is responsive and works on mobile and desktop. Over 70% of healthcare inquiries come from mobile.
What if a patient has severe pain in the evening?+
The bot detects acute keywords ("severe pain", "radiating", "can't move") and recommends calling the clinic or the 116 117 medical helpline. This is part of the bot's safety architecture.
Ready to try AI Chatti?
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